Shop Policies

Processing

In-stock items will be processed within 3-5 business days after payment has been received.

The processing time for made-to-order products is 2 weeks after payment has been received.

Custom orders and projects will have have an estimate for their processing agreed upon between the customer and The Bundle Bee Bindery.

Shipping

In-stock items will be shipped within 3-5 business days after payment has been received. If for some reason this cannot be done, we will contact you and let you know.

Items are shipped in a flat-rate Canada Post box and include tracking, tracking number will be emailed to the customer. Standard shipping is $23.99.

There are some items which can be shipped via untracked lettermail or oversized lettermail. See product descriptions for these items. The cost for shipping for these items is $6.99.

Please note that if multiple “lettermail” items are purchased, they will most likely be sent via standard shipping for $23.99 due to Canada Post’s limitations on size and weight for lettermail items.

The cost of shipping is subject to change depending on the weight and size of the parcel.

Please note that The Bundle Bee Bindery is only shipping to Canadian customers at this time.

If your package does not arrive, please contact us and we will do our best to rectify the situation. However, please note that we do not consider a parcel “lost” until it has been a full 30 days from the date of shipping, and we will not replace the item sooner than this.

We do not accept responsibility for any issues with customs, taxes, extra costs, or refusals. Any extra charges associated with shipping will be the customer’s responsibility.

Payment

Payment for subscriptions of Curated Delights are only available through Interac e-transfer. Custom orders and repair projects are payable through Interac e-transfer or cash.

No order will be processed or shipped until full payment is received.

Custom orders/projects have a 50% payment deposit and 50% payment due upon project completion.

Refunds and Exchanges

We offer a 14 day refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 14 days of receiving it.

Please note we do not accept returns or refunds on custom orders and projects. All custom orders and projects are final sale.

We want you to be happy with your order, and we will do whatever we can to work with you to sort out any issues.

Return the item in its original, undamaged condition, and we will refund the price of the order upon receiving it back (excluding custom orders/projects). We cannot refund the original shipping costs.

We cannot accept responsibility for repaying postage and handling charges. The customer is responsible for return shipping and handling costs.

Additional Policies

Please keep in mind that all items in our shop are completely handmade, and therefore some small imperfections may be present. We like to think of these small imperfections as part of what makes each handmade item personal and unique.

The materials used to create the items in our shop are often second-hand, thrifted, or in some way repurposed. The customer accepts that the nature of these materials means there may be blemishes, signs of age, or wear and other imperfections which are not the fault of the makers of the items in our shop.

Not all pictures on the shop are pictures of the exact item the customer purchases. There may be some differences between the product photos and the item purchased in products like necklaces, keychains, pocket journals, vintage book page bundles, and made-to-order products. See individual product listings for more information.

Frequently Asked Questions

Inquire About a Custom Order